Upload Dispute Evidence
attention
This API is available for Finix Flex and Finix Core customers.
A core part of the dispute lifecycle is the ability for a Merchant
to upload Dispute
evidence that supports their side of the Dispute
. It is recommended you provide as much supporting evidence as possible.
There are four available values that indicate the state of the evidence upload:
-
PENDING: The evidence file has not yet been submitted to the
Processor
. No user action is required. -
SUCCEEDED: The evidence file has been successfully sent to the
Processor
. No further user action is required. - CANCELED: The evidence file upload was not completed due to user action.
-
FAILED: An issue occurred. User action is required. Any of the following issues could have occurred:
- There was an error in the system and the user should retry uploading their evidence file.
- There is an issue with the file and the user should retry uploading a different file.
- There is an issue and the user should contact Support.
curl https://finix.sandbox-payments-api.com/disputes/DIs7yQRkHDdMYhurzYz72SFk/evidence \
-H "Content-Type: multipart/form-data" \
-u USsRhsHYZGBPnQw8CByJyEQW:8a14c2f9-d94b-4c72-8f5c-a62908e5b30e \
-F 'file=@path/to/local/file'
Example Response:
{
"tags": {
"content-type": "application/pdf",
"file-extension": ".pdf",
"file-name": "testfile.pdf"
},
"created_at": "2022-01-27T07:43:56.13Z",
"updated_at": "2022-01-27T07:43:56.14Z",
"state": "PENDING",
"_links": {
"self": {
"href": "https://finix.sandbox-payments-api.com/disputes/DIs7yQRkHDdMYhurzYz72SFk/evidence/DFnA9eVoYxRnxxLKzgcGGxYL"
}
},
"id": "DFnA9eVoYxRnxxLKzgcGGxYL",
"dispute": "DIs7yQRkHDdMYhurzYz72SFk"
}
HTTP Request
POST https://finix.sandbox-payments-api.com/disputes/:DISPUTE_ID/evidence
attention
The maximum upload is 8 files. The total size of all uploaded files cannot exceed 10 MB. The acceptable file forms include: .JPG, .PNG, PDF, or TIFF. The maximum PNG and JPEG size is 50 KB; maximum PDF and TIFF size is 1 MB.